Banyan Tree Bintan

Beautiful setting with well separated villas some with own pool Such lovely staff In particular our lovely buggy drivers and the team who kept our two bedroom villa so carefully - including Rhamad and Razil ( maybe wrong spelling !) The helpful pool staff at the beach bar as well as all who delivered our food both in the restaurant and to the villa - so charming and interactive with our 5 year old . The surrounding wildlife and vegetation was very special . The beach is long and beautiful and seemed safe for swimming

Most of the staff I in hotels are trained to be polite. In Banyan Tree the staff IS kind. We were welcome with smiles, attention and love we never experienced in other hotels (and we travel a lot). The manager has been very generous, moving us to a better villa since the workers were making sometimes noise building a roof. The SPA treatments were fabulous. We are still walking on clouds after loving touch of Rose and Thalia. The breakfast buffet was bountiful, food in the restaurants tasty. But really what makes this hotel special is how attentive the staff is- they were calling us by our names, remembering well our villa number, what we order last time for dinner and what tea we like to drink most. I am really impressed. I wish I was treated in every hotel like here at the Banyan Tree. What I like is also that they support local schools and protection projects for the turtles. This place is simple a great vibe. Thank you 🙏🏻

Loves their breakfast at the treetops. Amazing spread of a variety of breakfasts to choose from. Not to mention a breathtaking view of the sea and enjoying the breeze. The staff were friendly, polite, and attentive. Especially we wish to delegate and express my compliments to these staff namely Darwis, Karis & Elfhadi whom they are taking care of us throughout our stays in Banyan Tree. Not only that they demonstrated beyond the extra mile to take care of our needs. This is something that exceeds our expectations in terms of customer service and professionalism. Hope Banyan Tree will recognize these staff and award them for their good customer service. Kudos to them! Keep up the good work!

Wonderful staff, very friendly. Our villa was very pleasant. The swimming pools were delightful and the beach was beautiful & cleaned regularly.

The villa’s with private pool were great as we were travelling with e group of friends it gave us a nice private space for gathering. The view from the infinity pool over the sea was terrific. The location is nice upon a hill and from the swimming pool u can walk easily up to the beach. Coz its going up and downhill u can walk tot hebrestaurants or swimming pool if ur up for it, but because of the heat it was easily to go by a buggy. Roomservice and ordering a buggy is really with whatsapp you can contact the reception, they answer imediatly. they have 3 restaurants and the indonesian and thai cuisine was good and easy so u dunt have to leave the resort. We were there during the week so not to crowded and felt like we had the pool for just ourselves but when we were leaving on friday it started to get crowded.